Vermont SuperStore Customer Care
Warranty & Product Support
Something not feeling right? Share the details of your concern and a few helpful photos so our team can review your request and help identify the appropriate next step.
Know Your Coverage
Manufacturer Warranty Library
Find the brand shown on your receipt or product label, then review the manufacturer’s current warranty information before submitting a claim. Coverage depends on the exact product, purchase date, and warranty code.
Ashley, Benchcraft® & Signature Design by Ashley®
Ashley publishes warranty terms for its furniture brands, including Benchcraft and Signature Design products. Review the terms that match your product category and purchase date.
Review Ashley warrantyBeautyrest
Use the warranty code printed on the mattress law tag to identify the applicable coverage and body-impression allowance. Retail purchases are generally handled through the retailer.
Review Beautyrest warrantySerta
Serta’s warranty page includes current and prior mattress warranty brochures. Select the brochure that corresponds with the product and purchase period.
Review Serta warrantyLa-Z-Boy
La-Z-Boy lists coverage by component, including frames, mechanisms, electrical parts, upholstery, cushions, sleepers, and lift chairs. Keep the receipt and product ID tag available.
Review La-Z-Boy warrantyEngland Furniture
England Furniture publishes separate warranty periods for frames, cushions, mechanisms, mattresses, upholstery, power components, and other parts. Claims begin with the original retailer.
Review England warrantyPalliser
Palliser’s current warranty guide covers upholstered furniture, motion components, mattresses, and other product-specific terms. Confirm the model and purchase date before reviewing.
Open Palliser warranty PDFMega Motion
Mega Motion’s guide explains coverage for lift mechanisms, motors, hand controls, scissor mechanisms, transformers, control boxes, labor, and exclusions. Product age and model matter.
Open Mega Motion warranty PDFNorwalk Furniture
Norwalk provides its upholstery warranty and registration information for the original purchaser. Proof of purchase is required for claims.
Review Norwalk warrantyMAVIN Furniture
MAVIN publishes warranty information for its custom wood furniture. Review the material, finish, hardware, and use limitations that apply to your piece.
Review MAVIN warrantyLegends Home
Legends Home lists separate terms for general furniture, mattresses, bed frames and bases, upholstery, and fireplace inserts.
Review Legends Home warrantyPurecare
Purecare provides product warranty registration and support for eligible protectors, pillows, sheets, and bedding accessories. Have the receipt and product details ready.
Open Purecare warranty registrationAmisco
Amisco’s warranty page explains coverage and exclusions for residential furniture components and finishes.
Review Amisco warrantyBDI Furniture
BDI publishes limited warranty terms by product category and component. Review the coverage associated with your specific furniture.
Review BDI warrantyJofran
Jofran directs repair, replacement-part, and service requests to the original retail dealer. Its official FAQ explains the support process.
Review Jofran support informationLegacy Classic family of brands
This group includes Legacy Classic Furniture, Legacy Classic Kids, Trisha Yearwood, Country Living Home, Horizons, and Legacy Motion Upholstery. Terms can vary by collection and product, so use the warranty material included with the product and submit the claim below for store assistance.
Visit Legacy Classic supportLiberty Furniture
Warranty terms vary by Liberty Furniture product and collection. Review the paperwork supplied with the product and submit the form below so Vermont SuperStore can verify the applicable manufacturer terms.
Store-supported & private-label brands
This group includes 802 Furniture, 802 Sleep, Warehouse M, Glacier°, Wellness, GPS Furniture, Coast to Coast, W.A. Mitchell, Fusion Designs, Vermont SuperStore-branded products, and VT adjustable bases. Coverage may be model-specific or supplied through the retailer. Submit the form below and the team will identify the applicable warranty.
No matching manufacturer was found. Check your product label, or submit the claim form so our team can help identify the brand.
Before You Begin
Having a few details ready can help us better understand the product and the concern you are experiencing.
Gather purchase details
Have your receipt, order number, approximate purchase date, mattress brand, model, and size available when possible.
Take clear photos
Remove all bedding and use good lighting. Include both wide views and close-ups that clearly show the area of concern.
Describe the concern
Tell us what you noticed, when it began, and any other information that may help our team understand the situation.
Please note: Submitting a request does not confirm warranty coverage, eligibility, or approval. Coverage and available resolutions vary by manufacturer, product, purchase date, condition, use, documentation, and the terms that apply to the product.
Helpful Photos to Include
Clear, complete photos can reduce the need for follow-up questions.
What Happens Next?
After the information is submitted, Vermont SuperStore can review the request and determine the appropriate next step. Additional details or photos may be requested, and some concerns may need to be reviewed directly by the applicable manufacturer or warranty provider.
Common Questions
Does submitting this form mean my request is covered?
No. A submission begins the review process only. Any coverage or available resolution depends on the applicable warranty terms and the information provided.
What if I cannot find my receipt?
Submit any purchase information you have available. Additional documentation may be requested during review.
Should I dispose of the mattress?
Please keep the product, tags, and supporting materials while the request is being reviewed unless you receive different instructions from the appropriate party.
Who makes the final warranty determination?
That can vary by product. In some cases, the manufacturer or another warranty provider may determine coverage and available options under its own terms.
Ready to Submit Your Claim?
Once you have reviewed the applicable warranty and gathered your receipt, product label, and photos, complete the request form below. Our team will review the information and contact you about the next step.