Vermont SuperStore Customer Care
Warranty & Product Support
Something not feeling right? Share the details of your concern and a few helpful photos so our team can review your request and help identify the appropriate next step.
Before You Begin
Having a few details ready can help us better understand the product and the concern you are experiencing.
Gather purchase details
Have your receipt, order number, approximate purchase date, mattress brand, model, and size available when possible.
Take clear photos
Remove all bedding and use good lighting. Include both wide views and close-ups that clearly show the area of concern.
Describe the concern
Tell us what you noticed, when it began, and any other information that may help our team understand the situation.
Please note: Submitting a request does not confirm warranty coverage, eligibility, or approval. Coverage and available resolutions vary by manufacturer, product, purchase date, condition, use, documentation, and the terms that apply to the product.
Helpful Photos to Include
Clear, complete photos can reduce the need for follow-up questions.
What Happens Next?
After the information is submitted, Vermont SuperStore can review the request and determine the appropriate next step. Additional details or photos may be requested, and some concerns may need to be reviewed directly by the applicable manufacturer or warranty provider.
Common Questions
Does submitting this form mean my request is covered?
No. A submission begins the review process only. Any coverage or available resolution depends on the applicable warranty terms and the information provided.
What if I cannot find my receipt?
Submit any purchase information you have available. Additional documentation may be requested during review.
Should I dispose of the mattress?
Please keep the product, tags, and supporting materials while the request is being reviewed unless you receive different instructions from the appropriate party.
Who makes the final warranty determination?
That can vary by product. In some cases, the manufacturer or another warranty provider may determine coverage and available options under its own terms.