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Warranty & Product Support

Vermont SuperStore Customer Care

Warranty & Product Support

Something not feeling right? Share the details of your concern and a few helpful photos so our team can review your request and help identify the appropriate next step.

Know Your Coverage

Manufacturer Warranty Library

Find the brand shown on your receipt or product label, then review the manufacturer’s current warranty information before submitting a claim. Coverage depends on the exact product, purchase date, and warranty code.

Ashley, Benchcraft® & Signature Design by Ashley®

Ashley publishes warranty terms for its furniture brands, including Benchcraft and Signature Design products. Review the terms that match your product category and purchase date.

Review Ashley warranty
Beautyrest

Use the warranty code printed on the mattress law tag to identify the applicable coverage and body-impression allowance. Retail purchases are generally handled through the retailer.

Review Beautyrest warranty
Serta

Serta’s warranty page includes current and prior mattress warranty brochures. Select the brochure that corresponds with the product and purchase period.

Review Serta warranty
La-Z-Boy

La-Z-Boy lists coverage by component, including frames, mechanisms, electrical parts, upholstery, cushions, sleepers, and lift chairs. Keep the receipt and product ID tag available.

Review La-Z-Boy warranty
England Furniture

England Furniture publishes separate warranty periods for frames, cushions, mechanisms, mattresses, upholstery, power components, and other parts. Claims begin with the original retailer.

Review England warranty
Palliser

Palliser’s current warranty guide covers upholstered furniture, motion components, mattresses, and other product-specific terms. Confirm the model and purchase date before reviewing.

Open Palliser warranty PDF
Mega Motion

Mega Motion’s guide explains coverage for lift mechanisms, motors, hand controls, scissor mechanisms, transformers, control boxes, labor, and exclusions. Product age and model matter.

Open Mega Motion warranty PDF
Norwalk Furniture

Norwalk provides its upholstery warranty and registration information for the original purchaser. Proof of purchase is required for claims.

Review Norwalk warranty
MAVIN Furniture

MAVIN publishes warranty information for its custom wood furniture. Review the material, finish, hardware, and use limitations that apply to your piece.

Review MAVIN warranty
Legends Home

Legends Home lists separate terms for general furniture, mattresses, bed frames and bases, upholstery, and fireplace inserts.

Review Legends Home warranty
Purecare

Purecare provides product warranty registration and support for eligible protectors, pillows, sheets, and bedding accessories. Have the receipt and product details ready.

Open Purecare warranty registration
Amisco

Amisco’s warranty page explains coverage and exclusions for residential furniture components and finishes.

Review Amisco warranty
BDI Furniture

BDI publishes limited warranty terms by product category and component. Review the coverage associated with your specific furniture.

Review BDI warranty
Jofran

Jofran directs repair, replacement-part, and service requests to the original retail dealer. Its official FAQ explains the support process.

Review Jofran support information
Legacy Classic family of brands

This group includes Legacy Classic Furniture, Legacy Classic Kids, Trisha Yearwood, Country Living Home, Horizons, and Legacy Motion Upholstery. Terms can vary by collection and product, so use the warranty material included with the product and submit the claim below for store assistance.

Visit Legacy Classic support
Liberty Furniture

Warranty terms vary by Liberty Furniture product and collection. Review the paperwork supplied with the product and submit the form below so Vermont SuperStore can verify the applicable manufacturer terms.

Store-supported & private-label brands

This group includes 802 Furniture, 802 Sleep, Warehouse M, Glacier°, Wellness, GPS Furniture, Coast to Coast, W.A. Mitchell, Fusion Designs, Vermont SuperStore-branded products, and VT adjustable bases. Coverage may be model-specific or supplied through the retailer. Submit the form below and the team will identify the applicable warranty.

No matching manufacturer was found. Check your product label, or submit the claim form so our team can help identify the brand.

Before You Begin

Having a few details ready can help us better understand the product and the concern you are experiencing.

1

Gather purchase details

Have your receipt, order number, approximate purchase date, mattress brand, model, and size available when possible.

2

Take clear photos

Remove all bedding and use good lighting. Include both wide views and close-ups that clearly show the area of concern.

3

Describe the concern

Tell us what you noticed, when it began, and any other information that may help our team understand the situation.

Please note: Submitting a request does not confirm warranty coverage, eligibility, or approval. Coverage and available resolutions vary by manufacturer, product, purchase date, condition, use, documentation, and the terms that apply to the product.

Helpful Photos to Include

Clear, complete photos can reduce the need for follow-up questions.

✓Full mattress viewPhotograph the entire mattress from above with all bedding removed.
✓Close-up of the concernInclude a well-lit image that clearly shows the specific area you are reporting.
✓Law tag or product labelPhotograph the full tag so the model and manufacturing information remain readable.
✓Foundation and supportIf relevant, include the foundation, frame, center support, and any visible support legs.

What Happens Next?

After the information is submitted, Vermont SuperStore can review the request and determine the appropriate next step. Additional details or photos may be requested, and some concerns may need to be reviewed directly by the applicable manufacturer or warranty provider.

Common Questions

Does submitting this form mean my request is covered?

No. A submission begins the review process only. Any coverage or available resolution depends on the applicable warranty terms and the information provided.

What if I cannot find my receipt?

Submit any purchase information you have available. Additional documentation may be requested during review.

Should I dispose of the mattress?

Please keep the product, tags, and supporting materials while the request is being reviewed unless you receive different instructions from the appropriate party.

Who makes the final warranty determination?

That can vary by product. In some cases, the manufacturer or another warranty provider may determine coverage and available options under its own terms.

Ready to Submit Your Claim?

Once you have reviewed the applicable warranty and gathered your receipt, product label, and photos, complete the request form below. Our team will review the information and contact you about the next step.